Returns & Refunds

Ordinary Returns

All items, except Harklinikkens customized extract, purchased through our webshop in UAE can be returned by bringing it to Harklinikken Hair Care Center in Dubai. Please bring your receipt, as well as the credit card you used to place your order

All products must be returned to us, unused, in the same condition as received, and in their original box and packaging, along with the original invoice, within 14 (fourteen) days.

We will not accept any returns for products if the original packaging has been opened or tampered with.

Returns that are damaged or soiled may not be accepted.

Original shipping and handling costs are non-refundable unless the items are defective or damaged. 

Damaged Goods/Incorrectly fulfilled Orders

If products in your Order is received damaged, or is not what you ordered, then please arrange for return of the item to us using the Returns Process. The item must be returned in the same condition you received it in within 7 days of receipt for a full refund including, where applicable, original Order delivery charges, cash handling fees, taxes and any duties. Replacement may be available. 

Returns Process

Please call Harklinikken Hair Care Center on +971 4 385 5570, Saturday -Thursday from 9am-6pm for any questions related to returns or exchange.

Exchanges

Purchased products may be exchanged for another product if they are unused, in the same condition as received, in their original packaging, and with sales receipt within 14 days of purchase.

Cancellation

You may contact us at any time prior to your Order being marked as “Processed" on our online Order tracking system to cancel or change it. If you do so, we will at your request either: (i) cancel it free of charge and issue you with a full refund or (ii) do our best to change it, subject to stock availability and any applicable price adjustment. If the Order has been processed, please await delivery and use the Returns process.